1. Introduction
LianHomes ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a booking, or use our services. This policy is compliant with the Kenya Data Protection Act, 2019 (Act No. 24 of 2019).
By accessing or using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Identity Data: First name, last name, title, date of birth
- Contact Data: Email address, phone number, postal address
- Booking Data: Check-in/check-out dates, number of guests, property preferences
- Payment Data: M-Pesa transaction details, billing address (we do not store full card numbers)
- Technical Data: IP address, browser type, device information, cookies
- Communication Data: Messages sent via WhatsApp, email, or our chat widget
2.2 How We Collect Information
- Directly from you when you fill out booking forms or contact us
- Automatically through cookies and analytics tools when you browse our website
- From third-party payment processors (IntaSend, M-Pesa) when you make payments
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and confirm your bookings
- To communicate with you about your reservation
- To send booking confirmations, check-in instructions, and receipts
- To provide customer support via WhatsApp, email, or phone
- To improve our website and services through analytics
- To send promotional offers and newsletters (with your consent)
- To comply with legal obligations under Kenyan law
4. Legal Basis for Processing
Under the Kenya Data Protection Act 2019, we process your personal data based on:
- Contractual necessity: To fulfill your booking agreement
- Consent: For marketing communications and cookies
- Legal obligation: To comply with tax and regulatory requirements
- Legitimate interests: To improve our services and prevent fraud
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service providers: Payment processors (IntaSend, Safaricom M-Pesa), email services (EmailJS), hosting providers
- Property managers: To facilitate your check-in and stay
- Legal authorities: When required by Kenyan law or court order
- Business transfers: In the event of a merger, acquisition, or sale of assets
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- SSL/TLS encryption for all data transmitted via our website
- Secure hosting with regular security updates
- Access controls limiting who can view personal data
- Regular security assessments and vulnerability testing
Important: While we take reasonable steps to secure your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as necessary:
- Booking records: 7 years (for tax and legal compliance)
- Marketing data: Until you unsubscribe or withdraw consent
- Website analytics: 26 months (anonymized where possible)
- Communication records: 3 years
8. Your Rights Under Kenya DPA 2019
As a data subject, you have the following rights:
- Right to access: Request a copy of your personal data
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request deletion of your data ("right to be forgotten")
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a structured format
- Right to object: Opt out of marketing communications
- Right to withdraw consent: At any time, without affecting lawful processing before withdrawal
To exercise these rights, contact us at customerservice@lianhomes.co.ke or WhatsApp +254 786 926779.
9. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences (dark mode, language)
- Analyze website traffic and user behavior
- Improve website performance and user experience
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp, social media). We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal data.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:
You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya if you believe your rights have been violated.